Please see below for some frequently asked questions that you will hopefully find helpful... 
We hope they help you as your parrot transitions to the pure wholesomeness of BirD-elicious! Origins Wild Diet!® 
How to Feed This Wholesome Food BirD-elicious! Origins Wild Diet!® 
Always when we begin feeding a new food to our bird(s) we wonder how to feed it. Our company wanted to address some of the questions you may have regarding transitioning your bird over to BirD-elicious! Origins Wild Diet!® 
 
Remember: If your bird doesn’t begin eating Origins Wild Diet!® right away, have patience and keep placing it in your bird’s bowl every day. Bird’s are sceptical by nature; they take a long time to become acquainted with new foods, new environments, new toys, etc. But if your bird isn’t at least nibbling on Origins Wild Diet! two months after placing it in its bowl DAILY, then contact us for more pointers, don’t give up. Email us at info@happybirduk.com. 
How much do I feed to my bird? 
Because our foods are made from fresh, wholesome and pure† ingredients and are not full of ingredients that contain starch and gluten, you can feed this food as a “free-feed”, meaning that you can place as much as your bird will consume in a day in your bird’s bowl without worrying that your bird will become obese. 
 
At BirD-elicious! Origins Wild Diet!® we believe in and use the “free-feeding” method with our own flock. 
How long can I leave BirD-elicious! Origins Wild Diet!® out in the bowl? 
You may leave BirD-elicious! Origins Wild Diet!® out all day without worry of it spoiling. However we recommend that it is not left sitting in direct sunlight or in temperatures higher than 80 degrees Fahrenheit due to the delicate nature of the live, active digestive enzymes as well as the omega fats in the food. 
Do I need to refrigerate BirD-elicious! Origins Wild Diet!®? 
Can I refrigerate BirD-elicious! Origins Wild Diet!®? 
As long as the food packages are stored in a cupboard, out of direct sunlight, and temperatures do not exceed 80 degrees Fahrenheit, no refrigeration is necessary. 
 
Refrigeration is not necessary but if you wish to then we recommend that you make absolutely sure no moisture forms on the inside of the package as this can cause the live and active enzymes to begin fermenting; this can result in soured or spoiled food.  
Do not freeze our foods, doing so will compromise the long-chain Omega 3 fatty acids found in the Krill Oil. Krill Oil is a fairly new ingredient we have decided to add to our foods for its ability to cross the brain blood barrier aiding in the production of essential neurotransmitters such as serotonin, dompamine and norepinephrine. We do not suggest that you add Krill Oil as a supplement to your bird’s diet however because such small, incremental amounts are needed it is easy to over-supplement; the amount we supply in our foods is sufficient. 
Why are the foods so expensive? 
BirD-elicious! Origins Wild Diet!® and all other food items are of premium quality and like no other. Every food blend is created, by hand, and to individual order in the US by a very small team. All products are carefully dehydrated and/or freeze dried, hand-blended, cold pressed and packaged on the premises - nothing is outsourced to a third party. Orders to the UK arrive by air rather than sea freight to ensure that they reach us as quickly as possible and in the best possible condition, minimising risk of degredation of any of the fresh ingredients. Air freight and customs duty are expensive and the very artisan nature of these products comes at a price, both in terms of ingredients and the production of the food itself - a time consuming exercise but true labour of love.  
 
Reflect for a moment and know that this food was created out of desire and commitment to improve the health of captive birds and not for huge commercial gain. We have a duty as caregivers to provide the best we possibly can.  
 
Our commitment at www.happybirduk.com is to bring this product to market as an option for those seeking something different - something better for their birds. We will review prices regularly and trim them when possible but only when there is no compromise to quality. 
 
How long is BirD-elicious! Origins Wild Diet!® good unopened and after I open a package? 
We suggest using all of your BirD-elicious! Origins Wild Diet!® supply by the date on the package; it is normally considered safe and nutritious for 6 months from the time it was produced. Once you open a package we suggest you use the entire contents of the package within 30 days to ensure freshness and the nutritional levels of all nutrients. 
Returns & Refunds 
We deliver using DHL or Royal Mail, and take every precaution to ensure that goods arrive with customers in a timely manner and an undamaged condition. 
 
Due to the fresh and perishable nature of the products, we are unable to accept returns or process refunds for any food item that has been opened.  
 
In the unfortunate event that a perishable item has been damaged in transit, the buyer should reject delivery from the carrier (taking photographs of the damaged box and contents), and notify us immediately to discuss and resolve the issue. 
 
Return postage costs for all products are the responsibility of the buyer. 
 
Should I feed, or can I feed other foods while I am feeding BirD-elicious! Origins Wild Diet!®? 
You can feed other fresh foods, yes. However we advise not feeding two or more separate brands of bird foods because the nutrient profile for your bird will not be stable due to the fact that every food producer formulates their food differently. But we do highly suggest that you feed additional fresh foods to your bird while feeding our foods to ensure variety in your bird’s diet. 
 
It is best to feed organic, fresh mango, papaya, green bananas, tender greens such as cilantro, parsley, dandelion greens, and sprouted seed, limited legumes and limited grains. 
May I moisten BirD-elicious! Origins Wild Diet!® before feeding? 
Yes! Moisture actually helps drive nutrients into the cellular level of the mucus lining of our birds’ digestive tract. However if you decide to feed our foods moistened please follow FDA’s guidelines and remove any leftover food within 2 hours after serving to protect your bird from any possible bacterial pathogens as a result of oxygen exposure. The ratio of OWD to filtered water is about 1 cup food and ¼ cup water. Allow to soak for about 5 minutes before feeding. 
How much food should I order? 
BirD-elicious! Origins Wild Diet!® and all other food items are lovingly created by hand and to individual order in the US by a small team. All products are carefully dehydrated and/or freeze dried on the premises and not outsourced to a third party supplier. The artisan nature of these foods means that there is typically a 3 month lapse between order placements by Happy Bird UK and shipping to the UK. Therefore, for birds transitioning, or that have already transitioned to the wild diet, we highly recommend purchasing a 3 month stock to ensure consistent supply. Please talk to us if you have questions about order quantity and stock levels and we will do our best to advise.  
 
What changes can I expect from feeding BirD-elicious! Origins Wild Diet!®? 
Within a couple of weeks you should begin to notice a change in your bird’s droppings if you have been feeding a highly processed food and switching to a more “whole-food” based diet like BirD-elicious! Origins Wild Diet!® 
 
After your bird has been on our foods for a while, you should begin to see three distinct parts to your bird’s droppings; the feces, the urates(white part) and the urine. The feces should be well-formed like a slender worm and dark. The urates should be bright white to slightly yellow depending on your bird’s health. The urine should be clear. 
 
In addition you may see your bird begin to lose some weight, but then gain it back as your bird stabilizes on the food. This is normal. It usually indicates that a bird is losing “fat” weight and gaining “muscle” weight back on. Eventually your bird’s weight will normalise, usually within 3 or so months. 
How do I transition my bird to BirD-elicious! Origins Wild Diet!® and what do I do if my bird will not eat this food? 
The transitioning instructions are on the back of each package. We encourage our customers to follow those recommendations. If your bird will not first accept BirD-elicious! Origins Wild Diet!®, we encourage you to move slower with the transition and allow full exposure to our foods for at least three months before you give up. 
 
Please do not feed any additional foods, such as added berries, fruit, seed, nuts, or any additional treats, only the staple diet your are weaning your bird off from during the transition so that your bird will have room in its digestive tract to allow enough hunger to spark the desire to try a new food. 
 
IF your bird refuses to transition using the slow transition guide, and IF your bird is normally healthy in all manners you can try removing all foods except for OWD. Healthy birds can go up to 72 hours with no food as long as they have plenty of clean, fresh drinking water available at all times. 
How do I place an order and what are the delivery charges? 
All orders must be placed through our online store. If you have difficulties navigating the website or cannot find something you are looking for, please contact us on 07770099460 or by email at info@happybirduk.com, and we will do our very best to assist you.  
 
Delivery charges start at £3.99 for most areas of the UK, excepting some postcodes where additional charges apply. Cost is calculated at checkout but occasionally there are technical discrepancies so, if in doubt, please contact us to discuss and check. 
 
 
 
 
 
 
 
 
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